BulkSMSGlobal | Enterprise AI CPaaS

Intelligent Call Routing

Enhance user experience with a 24/7 virtual receptionist that never misses a beat.

Multilevel IVR

Create complex call flows with unlimited sub-menus (Press 1 for Sales, 2 for Support).

Real-time DB Lookups

Fetch player data instantly from your CRM to greet them by name via Text-to-Speech.

Sticky Agents

Automatically route returning callers to the same agent they spoke with previously.

Visual Flow Builder

Design your call logic using a drag-and-drop dashboard without writing a single line of code.

Call Recording

Securely record all incoming and outgoing interactions for quality and training purposes.

Holiday Routing

Schedule different greetings and routing rules based on your business hours and holidays.

Designed for Gaming & Scale

Instant Payout Status

Allow players to check withdrawal status via automated IVR without waiting for an agent.

VIP High-Priority Queue

Identify VIP players by their Caller ID and jump them to the front of the queue automatically.

ivr_webhook_handler.php Dynamic Response


// BulkSMSGlobal Dynamic IVR Webhook
$caller_id = $_POST['from'];
$input     = $_POST['digits']; // The key pressed by user

if ($input == '1') {
    // Return XML/JSON to play audio for Account Balance
    echo $ivr->playAudio("https://yoursite.com/audio/balance_check.mp3");
} elseif ($input == '2') {
    // Transfer call to Support Team
    echo $ivr->transferTo("919800000000");
}